Free: 1.866.220.VOLT (8658)
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That means your transactions are fully encrypted and secure when
you shop at VoltageConverters.com!
Domestic orders for Availableitems will ship the
same day (when placed before 3:00pm Est.). VoltageConverters.com
offers shipments via Fedex including ground, next day air, 2nd day air
, 3 Day Select and Worldwide (for international only) The
charge is strictly from the shipping cost of Fedex or UPS based on weight,
dimensions and locations. No extra charge or fees You
will be asked to specify the method you prefer on your order form.
You choose the shipping method and cost that is best suitable to you.
Any shipment to the address indicated on the order form cannot be refused
without prior notice to us. VoltageConverters.com does not ship
or deliver on Saturday or Sunday. Due
to shipper restrictions we cannot deliver to P.O. Boxes.
APO / FPO addresses can only be sent by US Postal
Service and can take from 2-8 weeks to arrive to final destination.
Free shipping does NOT include: HI, AK, PR (USA), Canada or any other country.
All of our products come with a 1 year parts & labor warranty. Warranty
valid in continental USA and Canada only.
VOLTAGECONVERTERS.COM assumes no responsibility or liability for losses,
damages, costs or expenses, whether special, direct, indirect, consequential
or incidental, which might arise from the use of the products sold on
our web site.
Product Return Guidelines
For all returns to VoltageConverters.com, you must obtain a Return Authorization
number from our Customer Service department by Email to RMA
Most products that is initially defective within
30 days of the purchase is eligible for replacement. Some products,
due to their weights, sizes or manufacturers policies and restrictions,
are only on repair basis. The following information is needed to issue
a Return Authorization:
- Company/customer Name
- Invoice/Order Number
- Reason for Return
- Conditions of Product (opened,
unopened, defective, damaged)
- You may also request the type
of return you would like:
of products damaged on arrival (DOA)
or defective VoltageConverters.com ships the replacement product
as soon as the damaged or defective product is received.
Credit returns only apply
to undamaged and non-defective products Credit
returns may be available depending on a variety of conditions.
You ship the product; when it is received, VoltageConverters.com
credits your account. The fund will be subject to a 25%
restocking fee on all orders over $100.00 and $5.00 + 15% on the
products subtotal under $100.00. All returns must be within 7
days of receipt of order
Products returned for any reason other than
Dead on Arrival (DOA) or as defective must be in resalable condition,
complete and unused, and the outer seal must not have been opened
or re-taped. Product boxes that have been opened or re-taped are not
eligible for return and will be refused.
Refused orders will be subject to the same fees as
a returned order. Call Customer Service at 1-866- 220- 8658 before
refusing any shipment. Failure to call Customer Service may result
in credit refusal, and products will be returned to you at your expense.
Return Shipping Guidelines For VoltageConverters.com to process
your return in a timely manner, please review the information and
follow the procedures outlined below:
the original manufacturers' boxes
all returns to prevent damage in transit
returns must have an RA number printed on the return shipping box
not write addresses or RA numbers on the outside of the manufacturers'
boxes. Products must be in resalable condition to receive credit
returns must be complete including all components, accessories,
cables, software and manuals in the original shipment
returns must be received by VoltageConverters.com within 30 days
from the date the RA number is issued. RA numbers are only valid
for 30 days.
must be shipped freight pre-paid
VoltageConverters.com will make every reasonable
effort to exchange DOA and defective products. All original packaging,
components, accessories, software and manuals must be included with
returned DOA and defective products. DOA and defective products returned
incomplete may be assessed a charge for the missing items or returned
to you at your expense. If you have a DOA or defective product, please
e-mail to Customer
Service or call our Customer Service
department at 1-866220-8658.
All products returned as DOA or defective may
be tested. Products found not to be DOA or defective will be subject
to return to the customer at the customer's expense.
VoltageConverters.com is pleased to offer our
International Customers the opportunity to purchase most of the products
presented on our web sites. Some products are U.S. versions and some
may not be supported outside North America. International customers
will be responsible for all tariffs, duties and restrictions imposed
by their respective countries. The payment methods for international
orders are credit card (simplest and fastest), Money Order or
wire transfer in advance of shipments and L/C (for companies and institutions
Order Acceptance Policy
Your receipt of an electronic or other form of order
confirmation does not signify our acceptance of your order, nor does
it constitute confirmation of our offer to sell. VoltageConverters.com
reserves the right at any time after receipt of your order to accept
or decline your order for any valid reason . All orders placed over
$1000.00 (U.S.) must obtain pre-approval with an acceptable method
of payment, as established by our credit and fraud avoidance department.
We may require additional verifications or information before accepting
Service and Support
Our products are all very user friendly and
don't require additional technical support or service for non-technical
consumers. But, in case of need, all requests for technical
service and support should be made by E-Mail
or by Phone.
Credit Cards - We
accept all major credit cards including, Visa, MasterCard, American
Express, and Discover. There is no
surcharge for using your credit
card to make purchases with VoltageConverters.com. Please be sure
to provide your exact billing address and telephone number-the address
and phone number your credit card bank has on file for you. Incorrect
information may cause a delay in processing your order.
Purchase By Wire Transfer
Please e-mail sales
for wire transfer instructions.
Order By Phone
Our phone order center is open 5 days a week
The direct number is 910-338-0403. The Toll Free
number is 1-866220-8658 (US & Canada only). You will need
to have the manufacture part number, your email address, credit card
information, and a daytime phone number.
Only for NC and FL state residents. All orders
shipped to Canada are subject to sales tax.
We do not make your name or personal information
available to any third party. All information collected by us is used
to provide you with the highest level of convenience and service.
The use of this site is governed by the
policies, terms and conditions set forth above. Please
read them carefully. Your use of this site indicates your acceptance
of these terms and conditions. Your placement of an order indicates
your acceptance of these terms and conditions. Your submittal of any
purchase order to VoltageConverters.com indicates acceptance of these
terms and conditions. These terms and conditions shall supercede any
subsequent terms or conditions included with any purchase order, whether
or not such terms or conditions are signed by VoltageConverters.com.
VoltageConverters.com reserves the right to make changes to this site
and these terms and conditions at any time.
VoltageConverters.com WEB SITES AND THE MATERIALS
THEREIN ARE PROVIDED "AS IS".VoltageConverters.com MAKES NO REPRESENTATIONS,
EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE VoltageConverters.com
SITES, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000